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Media Release
BANK SOUTH PACIFIC PNG TAKES SWIFT CALL IVR AND INTERNET
BANKING SOLUTION
Australian company, Swift Call Pty Ltd,
was successful in its bid to supply and maintain telephone
and Internet banking capability to Bank South Pacific, PNG.
Tony Taylor, Chief Financial Officer,
BSP, says that Swift was approached to work on a project to
replace an existing ATM network and telephone banking system
as well as implement Internet banking capability for the bank’s
growing number of sophisticated users.
"This was an important decision for
BSP and one which had the full backing of the board. It was
essential that the successful candidate offered proven ebanking
solutions as well as back-up support".
The Swift "teleBank" Telephone banking
and "inetBank" Internet banking systems, designed and developed
by Swift, were offered as turnkey solutions to BSP, fully
integrated and scalable, and compatible with the bank’s existing
core banking system, Fiserv's ICBS.
"Swift was chosen because it supplies
ebanking technology to over 200 financial institutions across
four countries, including almost every credit union and building
society in New Zealand and Australia, as well as a number
of banks in the region. Importantly Swift has supplied Telephone
and Internet Banking systems to 13 Fiserv users in Australia".
As Taylor says, this was integral to the decision to choose
Swift.
Swift leads the field in the supply of
Interactive Voice Response (IVR) technology. IVR automates
the handling of telephone calls, reducing intervention by
an operator or call centre, which cuts costs and reduces transaction
time for customers. IVR has application across many industries
and has been broadly adopted by financial institutions and
other technology-driven industries. Swift sold its first "teleBank"
IVR system in 1992.
"Swift was pleased to welcome its
first customer from PNG," says Reg Mercer, Managing Director
for Swift. "As the first stage of the project, the Telephone
Banking system has been installed on schedule and customer
take-up is already well ahead of expectations."
"Although much focus these days is
on the Internet, well-implemented IVR is still the most popular
and convenient means of providing essential information to
banking customers. In fact over 40% of adult Australians regularly
use Telephone Banking."
"Combined with Internet banking,
IVR is an integral part of a bank’s service strategy and efficiency
planning. More than that, it's an essential service"
Says Mercer.
The Swift inetBank
Internet banking system is being installed now with a phased
introduction over the next few months. Designed for rapid
deployment and easy integration Swift's third generation inetBank
is now in use by about 100 financial institutions in the region
- an achievement not matched by any other supplier. Using
this well proven architecture means that BSP will be up and
running with a secure and fully functional Internet Banking
service in a matter of weeks rather than years.
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About Swift Call Pty Ltd
Swift provides a range of e-technology
solutions including mobile banking via SMS; Internet Banking
via kiosks located within a bank’s branch network; business
banking functionality for commercial bank customers to reduce
repetitive processing. The recent introduction of 2-factor
authentication and tokens to facilitate a higher level of
security for Internet banking customers has been met with
enthusiasm by many financial institutions offering Swift-based
solutions to their customers.
For further information, please contact:
Mr Reg Mercer
Managing Director
Swift Call Pty Limited
Mr Andrew Mowat
IT Director
Swift Call Pty Limited
+61 2 9488 4000
http://www.swift.com.au
Ends
S Murray
17 March 05
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