What can IVR do for
your business?
As a Financial Institution
you can give your clients direct telephone access to their
accounts.
As a Courier company
you can let your clients make bookings directly to your dispatch
system.
Any business that has
repetitive yet straightforward processes can take advantage
of IVR technology.
Swift IVR systems let
your clients bypass your normal telephonists for straightforward
enquiries, bookings and account management functions. Using
only their touchtone telephone handsets, your clients are
able to directly access your computer system for many account
enquiries, quickly and conveniently and with benefits for
you as well.
There are further opportunities to integrate IVR with your
call-centre and PABX system to provide screen-pops and other
customer service facilities using Computer
Telephony Integration (CTI).
In some applications
speech recognition will
open up new possibilities and Swift would like to explore
these opportunities with you.
Your Company
Benefits
- Improved customer
service
- Your staff freed
for more complex work
- Low cost, full functionality
- Centralised or Branch
Controlled
- Simple Installation
- Works on dedicated
Telephone service or through PABX
- Interfaces to all
Host Computers
- Full Call Logging
and Reporting
- Reliability and
Redundancy built-in
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