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Swift Call is a wholly owned subsiduary of Rubik Financial Ltd. (ASX: RFL)
Swift Call was established
in 1989, initially developing systems for automated booking
capture for the Courier and Taxi industry. Since then the
company has grown to be a leading developer of Interactive
Voice Response (IVR), Internet, SMS and Touch
Screen Kiosk systems across a diverse range of business
applications using this technology.
Over the years we have witnessed
a dramatic increase in the use of IVR systems, and their value
to our users is now well proven. By combining our unique experiences
and personal insights into the applications of the technology
we have ensured that our customers get real value for their
investment and, in turn, a strong and enthusiastic reception
from their clients.
There have been many companies
offering IVR and Internet based systems, but few who could deliver the operational
performance, functionality and seamless business integration
that we offer. The company's staff of professional engineers
and programmers understand intimately the core IVR, Internet
technology, the host computer systems and network environments
in which these systems need to operate.
In particular, since 1993,
Swift Call has built an enviable reputation in eBanking with our smart
front-end Internet Banking and call processing systems. Now over 200
of Australia's leading banking institutions use our IVR
systems including about 30 Financial Institutions in New
Zealand, Papua New Guinea and Singapore. In fact, almost
every Credit Union and Building Society (and several Banks)
in Australia and New Zealand now use our systems for their
Telephone Banking services alone.
Working with our customers in the financial sector gave us the opportunity
to use our skills to develop other systems.
Of special note, Swift Call has introduced inetBank, our own Java driven
Internet Banking system. inetBank has been designed to offer a
low-cost, high performance, high security service that Financial Institutions
of any size can implement immediately. As a result we can now proudly say that there are about 100
financial institutions using our Internet Banking solution. Of particular note is Swift's developments
in Internet Security with the company's unique Factor2 "Personal Icons" system being taken up by over 60 financial
institutions in the region over the last 4 years.
Other capabilities in this
area include our Touch! enquiry Kiosks and SMS Messaging
solutions, which form a broad and integrated approach to self-service
banking solutions. As a result they are now widely implemented
throughout this industry as it strives to improve and expand
its customer services.
Of course we haven't stopped
there! Reflecting the expansion of our developments into other
areas Swift has now established three distinct business divisions
to provide focussed services to our customers, covering:
- eBanking
- Clinical Trials
- Hosted IVR and Web Services
Clinitec, our dedicated Clinical Trials Division is now a significant service
provider in our region. Our suite of IVRS and IWRS based services provides
Patient Randomisation, Drug Supply Management and Patient Diaries for Phase II and III
Clinical Trials around the globe, hosted from systems in Australia.
Unsurpassed Development & Support
The efforts of our company and its staff have been focussed on having
not just the best technology, but also the most responsive service possible
- understanding that our customers, no matter where they are located,
need to have systems that work 24 hours a day, 7 days a week. Our efforts
were recently recognised when Swift Call was selected as Finalist in the
Telstra & Australian Government Small Business Awards in two
categories: Ausindustry Innovation Award and the 3COM Business Owners
Award.
World's Best Technology
The company's products are built around industry-standard hardware and
software building blocks using our own proprietary applications and software
libraries.
For secure user authentication we have
teamed with VASCO, who supply passcode generating tokens.
We are able to leverage off VASCO's experience with 300+ banking
customers and 10 million deployed tokens.
All our IVR systems are built
using Aculab and Dialogic telephony cards for
in-bound and out-bound telephone call interaction and fax-on-demand
services. As a result we can inexpensively source leading
edge equipment from the world's pre-eminent manufacturers
of telephony products, leveraging our development efforts
off their very substantial investment in ongoing research.
Swift Call's Touch! enquiry
kiosks use MicroTouch technology on either LCD or CRT
based displays. MicroTouch technology is unsurpassed in glass
capacitive touch screens; we combine this with our WinNT based
applications software and a selection of kiosk forms from
Abuzz Technologies to give our systems' users the best
possible presentation and maximum functionality.
Strong Business Relationships
In the banking area Swift works with leading core banking system suppliers such as
Fiserv, FNS, Lynx, Phoenix and Ultradata. This is backed up with our relationships
with other third party organisations such as BPAY, Travelex, QM Technologies and others who support
the local banking industry.
In the Taxi and Courier markets our systems operate with Raywood Communications (A pioneer in wireless dispatch solutions, GPS vehicle location systems and in-vehicle security systems for the
transport and logistics industry).
Commsecure's Credit Card payment processing facility allows our IVR users to pay for a range of services using their Credit Cards, and by Customer initiated
Direct Debit through a secure payment gateway to most banks.
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