| Function Group |
Typical Functions *1 |
| Accounts Info |
- Balances - Savings, Loan, Fixed Term Deposit (FTD) Accounts
- FTD info re: maturity date, interest rate
- Loan Account Next Payment due date, payment amount,
arrears
- Full Account List
|
| Credit Cards |
- Credit card balances, Limit, Due date etc
- Credit card activation
|
| Transaction |
- Last 10 Transactions - All, or filters VISA / ATM / EFTPOS / Cheque
- Cheque presentation enquiry
- Statement request by fax*2 or post
|
| Transfers |
- Between Own Accounts
- To Any/Pre-Nominated Third Party within institution
- Direct Credit - Transfer to pre-nominated external bank account
- Direct Debit - (Quick Debits) Transfer from pre-nominated external bank account
- Lodge Notice of Withdrawal
|
| Bill Paying |
- Payments to Bulk Payees (client maintains personal payee list)
- BPAY (Australia only) One-off, recurring, future dated
- Cheque ordering in own name or pre-nominated payee
|
| Loans |
- Loan Repayment Calculator
- Loan Redraw
- Loan Payout Amount
- Info request Logging & Call-back
|
| Access Code Management |
- Change Telephone Access Code
- Automatic Access Barring after a specified number of retries.
- Warn against insecure Code: Birthdate, repeated digits, member number and simple sequences.
- Force Access Code change on insecure code / first time user
|
| Marketing |
- Information Messages
- Customer Survey
- Birthday Greeting
- FTD / Loan Rates Information
- Faxback Information Service *2
|
| General |
- Request Forms (Cheque Book, Loan application Forms) by email, fax*2 or post
- Interest earned YTD and Previous year
- SMS registration *3
|
| Reporting |
- On-line Report Generation - local/remote
- Detailed Daily/Monthly Access Statistics
- Member usage / first time users / once only etc.
|
| Monitoring |
- Automatic busy-out if off-line
- Phone-out / email alert if off-line
- Auto-relogin on loss of host connection
|
| Telephony |
- Auto-attendant Facility - Call Transfers - working hours / after hours call switching
- After hours Message Recording / Playback
- CTI Interfaces - TAPI, Line4, Aspect, Zeacom
|
