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About 200 Credit Unions, Building Societies
and Banks in Australia, New Zealand, PNG and Singapore use
our Interactive Voice Response (IVR) Telephone Banking solution.
IVR is still the most widely used and cost
effective service delivery mechanism with surveys showing
that over 40% of adults use telephone banking regularly.
The Swift teleBank system is set apart by
its comprehensive functionality, reliability and low-cost
of ownership, developed through our financial industry focus
since 1992. Our capability extends across core banking systems
from prime vendors such as Corvis/FCS, Fiserv, FNS, Lynx,
Phoenix, Ultradata and others.
Our ready-built technology allows you to give your customers additional services like CTI through your call-centre, fax-back of documents and statements, voice messaging and emails for even greater convenience and efficiency.
You can benefit from:
- A wide range of developed functionality for fast deployment and abbreviated UAT
- NT (Win2000) based IVR solutions for stability, reliability and ease of integration with networks and host computer environments
- Industry standard analogue and digital telephony platforms that simplify integration with PABX and CTI systems
- Our understanding of compliance with Australian Standards, ABA IVR/Internet Standards and EFT Code of Conduct
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